Cancellation & refunds
Clear rules for subscriptions, unused access, usage charges, and managed work.
Effective September 19, 2026 · Contact: crew@crewtend.comHow to cancel
Open Billing & add-ons in your CrewTend account and use the subscription billing portal where enabled. If the portal is unavailable, email crew@crewtend.com from an authorized company email with your company name and a clear cancellation request. Keep the confirmation or support reference. A request received before the next renewal is treated as notice for that renewal, even if our processing takes longer. Do not include payment card details.
When cancellation takes effect
Month-to-month cancellation normally stops the next renewal, with access through the paid period. Annual and other fixed terms end on the agreed term date unless the order or applicable law provides otherwise. Cancelling software does not automatically cancel separately ordered services or third-party accounts. Export needed records before access ends.
Unused software
Subscription fees pay for access and reserved service availability, not how often you log in. Unused time, unused features, incomplete onboarding, lack of leads, a closed business, or choosing another provider does not create an automatic refund, credit, or pause. Deleting the app, stopping payments, or disconnecting integrations is not a cancellation request.
Refunds and corrections
Except where required by law or expressly stated in an order, paid periods are not refundable or prorated when you choose to cancel. We will investigate duplicate charges, billing errors, unauthorized charges, and charges after an effective cancellation, and correct confirmed errors. If we discontinue a prepaid software service as described in our Terms, the unused prepaid software portion is refundable. Contact crew@crewtend.com promptly with the invoice reference and explanation; no legal claim period is shortened by this request.
Trial and paid conversion
The software trial lasts 30 days. Any paid conversion, recurring charge, and trial end must be disclosed and authorized before charging. If no paid subscription was created, there is nothing to cancel financially. A demonstration is not a billing authorization.
Usage and third-party fees
Already incurred calls, texts, AI usage, email, payment processing, advertising spend, domains, and other provider charges remain payable when disclosed and authorized. Provider refunds depend on the provider’s terms and any applicable legal rights. CrewTend does not promise recovery of spent advertising budgets or delivered communications.
Marketing, bookkeeping, setup, and custom work
A separate written scope controls commitments, deposits, milestones, cancellation notice, and deliverables for managed services. Completed work and approved nonrecoverable costs remain payable. If the scope does not address unused prepaid work, we assess the unperformed portion and any documented commitments fairly; a software nonrefund rule does not automatically apply to every custom service.
Refund method and help
Approved refunds normally return through the original payment method where supported. Bank and processor timing varies; we will confirm the amount and initiation when processed. This policy does not remove mandatory consumer rights or the right to dispute an unauthorized or incorrect charge. Open billing or contact billing support.